Changing the work
Provide the property, request reference and proposed change. A different address, extra work or new appointment may require review of the price and arrangements.
Cancelling an instruction
The accepted agreement, work already undertaken and applicable consumer rights determine the position. Ask about early-start arrangements before requesting work within a cancellation period.
Payment questions
Explain the payment and the outcome you are seeking. The team must review the actual record before confirming a refund. A refund request is not confirmation that a refund has been issued.